MOST POPULAR QUESTIONS
BRAND PROTECTION
What should I do if my package is marked as delivered but I haven’t received it?
Haven’t received your marked-as-delivered package? Here’s what to do:
- Don’t panic! Sometimes packages end up in unexpected places.
- Check around your delivery location thoroughly: Look for your package on porches, backyards, or with neighbors who might have accepted it on your behalf.
- Contact the carrier directly: They may have additional information about the delivery attempt or be able to initiate an investigation.
- Package Protection can help in certain cases:
- Package Protection typically covers lost packages (confirmed lost by the carrier) and packages that are demonstrably damaged during transit. You must contact us within 30 days for us to take action.
- It doesn’t cover situations where a package is marked as delivered but cannot be located.
- Without Package Protection: Our Shipping & Handling Policy states that EVRY JEWELS is not responsible for package loss or theft once your order has been expedited from our warehouse and marked as delivered by the carrier.
What should I do if I received an incomplete order or an item is missing?
We apologize for any inconvenience caused if your order arrives incomplete.
Please take the following steps to help us resolve the issue:
- Take a picture of everything you received in your package. A clear image can help us verify the missing item and proceed with the next steps.
- Let us know about the missing item by sending the picture to our customer service team, along with your order number and the name of the item(s).
Once we have this information, and depending on stock availability, we will process a reshipment of the missing item. If the item is currently unavailable, we will offer you an alternative resolution process.
SHIPPING/TRACKING
What is the company’s policy on additional items received that I did not order?
If you receive additional items that you did not order and were not charged for, it is likely a mistake on our part. You are welcome to keep any extra items as a goodwill gesture from our company. We hope you enjoy the additional products, and we appreciate your understanding.
CUSTOMIZED/PERSONALIZEDPIECES
In-Store Purchase Concerns?
Sometimes things don’t go exactly as planned with in-store purchases. While our amazing customer service team is here to help with many things, they can’t assist with issues related to in-store purchases.
For the Smoothest Experience:
- Head back to the store: The store where you made your purchase is best equipped to handle any questions or concerns you may have. They can offer the quickest resolution based on our store policies (available on your receipt). If you can’t go back to the same store, you can visit any other store in the country. Don’t forget to bring your receipt with you!
Store Policy Reminders (as seen on your receipt):
- Final Sale: Please note that all sales are final.
- Warranty: We offer a 30-day warranty for manufactured defects with a valid receipt.
- Price Matching: We do not offer price matching at this time.
PAYMENT
How long does delivery take?
Orders without custom or pre-ordered items are typically fulfilled within 2-3 business days. Please note that during promotional periods and over the holiday season we process a higher volume of orders and longer shipping and delivery delays are expected.
Current Delivery Times:
| American Addresses | Standard Delivery |
|---|---|
| Northeast | 3-5 business days |
| Northwest | 5-7 business days |
| Southeast | 3-5 business days |
| West Coast + Southwest | 4-6 business days |
| Midwest | 3-5 business days |
| Canadian Addresses | Standard Delivery |
|---|---|
| Quebec and Ontario | 2-4 business days |
| British Columbia | 7 business days |
| Alberta, Manitoba, Sask. | 5 business days |
| Atlantic Provinces | 5 business days |
| Yukon, NWT, Nunavut | 14 business days |
Deliveries to international destinations typically take 14-20 business days.
Please note delivery times are estimates only and not guaranteed. Weather conditions and shipping carrier volumes may also impact your order’s delivery.
Can I edit or cancel my order?
Ordered too fast? Good news: you have 30-minutes to make changes to your order!
Here’s what you can do:
- Edit your shipping address: Double-check that your package is headed to the right place!
How to make the changes: Simply head over to our Edit Order Portal. Please note this is only available if you entered an email at checkout, if you only provided a phone number you won’t be able to make changes at this time.
Just a heads-up: Our amazing customer service team won’t be able to make these changes for you, but they’re always happy to help with anything else!
What about cancelling my order? Unfortunately, all sales are final, and we are unable to cancel or make any other changes to your order once it has been placed.
What if I received a damaged or defective item?
Within 30 Days of Delivery:
If you discover a defect in your item within 30 days of delivery, we offer the following options under our Standard Warranty policy: we’re happy to offer you the option of a replacement (if the same item is available) or a store credit for the amount paid for the item!
To claim your warranty, please contact us here and include the following:
1. Order number(s)
2. Picture/Video of the item(s)
3. Description of Issue
***Important Information***
– This warranty does not cover issues related to lost items.
– This warranty is applicable once per item purchased. Our warranty does not cover free items.
– The warranty policy only applies to items purchased directly from our website.
– All warranty claims are subject to approval by our customer service team.
– We do not offer refunds.
SHIPPING/TRACKING
Shipping Timeline
We strive to get your order to you as quickly as possible! Here’s a breakdown of our typical shipping timeline:
- Order Processing: We typically process and ship your order within 72 business hours (excluding weekends and holidays) after you place it.
- Order Edit Window: You have a 30-minutes window after placing your order to make a change to your shipping address. Access your order dashboard to make changes using this link: EDIT ORDER DASHBOARD
Order Exceptions: Shipping Time May Vary
There are a few exceptions where your order might take a bit longer to ship:
- Custom Items: As stated on our website, personalized pieces take approximately 4-6 weeks to arrive at our warehouse.
- Pre-Order Items: Pre-ordered items can take between 4-6 weeks to ship. The exact timeframe will be indicated in the product title or description. Please note that your entire order, including non-pre-ordered items, will ship together.
We’re committed to a smooth and enjoyable shopping experience. If you have any questions, please don’t hesitate to reach out!
Shipping Fees
Our shipping fees vary based on factors such as the shipping location, carrier rates and inventory distribution.
If your items are located in different fulfillment centers, we proceed with a partial shipment to ensure you receive all your items as quickly as possible.
Please note that shipping fees are clearly displayed at checkout before the payment is processed.
By completing your purchase, you are consenting to the terms, including the applied shipping fees.
As per our policy, we are unable to provide refunds or cancellations for shipping fees.
Please note, customers have a 30-minute window from the time an order is placed to edit the shipping address directly through our system: Edit Order Portal. After this period, the order is locked for processing to ensure timely fulfillment.
Customized Items
Please note that as stated on our website, personalized pieces will take approximately 4 to 6 weeks to arrive at our warehouse. Typically, they ship out quicker, but it is possible it takes the amount of time mentioned above.
If you also order non-custom items, your order will be shipped together!
Evry-thing is indicated in the product’s description.
How do I check the status of my order?
Track your order easily!
- Once shipped, you’ll get a tracking number by email or SMS (depending on your preference). This lets you track your package online.
- Allow 3 business days (excluding weekends/holidays) for tracking to update.
- For delays, contact the carrier first, then us with the information they provided you.
- Custom items, pre-orders, and phone cases may take longer. We’re working hard to fulfill orders quickly, but if yours is outside the standard timeframe, contact us for an update.
Can I change my shipping address for an existing order?
Once an order is placed, you have 30-minutes to edit your shipping address:
Simply use the following link to access your order dashboard:
EDIT ORDER DASHBOARD
If your order was placed over more than 30 minutes ago: Unfortunately, we will not be able to edit the address on our end. Keep also in mind that EVRY JEWELS is not responsible if you are unable to retrieve the package to the original address you entered.
Pre-Order Items
Please note, that preordered items can take between 4 and 6 weeks to ship. Typically, they ship out much quicker, but it is possible it takes the amount of time mentioned above.
If an item is on preorder, it will either be indicated in the title of the product and/or in the description.
If an item in your order is on preorder whereas the other item(s) is not, please note that the entire order will ship together!
ABOUT US
Our story
We are Britt and Jake, the dynamic duo behind Evry Jewels!
Our passion for jewelry is deeply rooted in our blood as we come from a lineage of jewelers who have travelled the world for inspiration, and who have worked with talented craftspeople to create beautiful and unique pieces of art. Consider us the 4th generation jewelry designers in our family, but with a twist: we are the first siblings!
Hey, I’m Britt, you may recognize me from TikTok!
I am a marketing fanatic and the designer behind Evry. Growing up, my dad inspired me to continue the family legacy, but I wanted to take the business in a new direction. Thanks to my obsession with fashion and trends, I have been able to create a variety of pieces to cater to all styles. We have a wide range of classic staples that can be worn effortlessly on the daily, as well as unique and trendy pieces that can be worn to spice up your look. What I love most is being able to collaborate and work hand in hand with social media influencers and our customers. Check out our collabs and community collab for more!
Hey, I’m Jake, a.k.a. the wolf.
I am the businessman behind the scenes. My day-to-day consists of negotiating with influencers for upcoming collaborations, as well as keeping everything in check behind the scenes. They like to say that I’m the glue that keeps the team together.
EVRY™ is for evryday + for evryone.
Britt and JakeWe are so fortunate to have amazing customers that believe in our brand. When we first started, we were working out of our parents’ basement. With hard work and your support, our business has grown, and we have now been able to move into a warehouse which we now call our second home!
Visit us In Store
Greater Toronto Area
Sherway Gardens Toronto
25 The West Mall, Etobicoke, ON, M9C 1B8, Canada
Hours:
Monday – Saturday: 10AM – 9PM
Sunday: 10AM – 6PM
Square One Mall
100 City Center Drive, Mississauga, ON, L5B 2C9, Canada
Hours:
Monday – Saturday: 10AM – 9PM
Sunday: 10AM – 6PM
Greater Montreal Area
CF Carrefour Laval
3003 Boul. le Carrefour, Laval, QC, H7T 1C7
Hours:
Monday – Tuesday: 10AM – 6PM
Wednesday – Friday: 10AM – 9PM
Saturday – Sunday: 10AM – 5PM
CF Fairview
6801 Trans-Canada Hwy, Pointe-Claire, QC, H9R 5J2
Hours:
Monday – Tuesday: 10AM – 6PM
Wednesday – Friday: 10AM – 9PM
Saturday: 10AM – 5PM
Sunday: 10AM – 5PM
Quartier Dix30
9090 Boul. Leduc, Brossard, QC J4Y 0E9
Hours:
Monday – Friday: 10AM – 6PM
Saturday – Sunday: 10AM – 5PM
CF Promenades St-Bruno
1 Bd des Promenades, Saint-Bruno-de-Montarville, QC J3V 5K3
Hours:
Monday – Tuesday: 10AM – 5PM
Wednesday – Friday: 10AM – 9PM
Saturday – Sunday: 10AM – 5PM
Quebec City
Galeries de la Capitale
5401 Boulevard des Galeries, Québec, QC, G2K 1N4
Hours:
Monday – Wednesday: 10AM – 6PM
Thursday – Friday: 10AM – 9PM
Saturday: 10AM – 5PM
Sunday: 10AM – 5PM
Florida
Aventura Mall
19501 Biscayne Blvd, Aventura, FL 33180, United States
Hours:
Monday – Saturday: 10AM – 9:30PM
Sunday: 11AM – 8PM
Minnesota
Mall of America
60 E Brodway, Bloomington, MN 55425, United States
Hours:
Monday – Saturday: 10AM – 9:00PM
Sunday: 11AM – 7PM
New Jersey
Garden State Plaza
One Garden State Plaza Pkwy, Paramus, NJ 07652, United States
Hours:
Monday – Saturday: 10AM – 9:00PM
Sunday: 11AM – 5PM
New York
The Westchester
125 Westchester Ave, White Plains, NY 10601, United States
Hours:
Coming Soon
CUSTOMIZED/PERSONALIZED PIECES
Customized/Personalized Pieces
My order contains a customized piece!
How long will it take?
Please note that as stated on our website, personalized pieces will take approximately 4 to 6 weeks to arrive at our warehouse.
Once we receive your piece at our warehouse, we ship it out to you!
What if I also order non-custom items?
Your whole order will be shipped together once your custom pieces are ready to go!
Can I make changes to my custom piece after my order is placed?
Unfortunately we cannot change the custom details once an order is placed due to the limitations of our processing system.
This includes changes such as text, font, metal color, waterproof etc.
Furthermore, it is stated on our website that all orders are final.
PAYMENT
Which payment types do you accept?
We accept the following payment methods: Amex, Apple Pay, Discover, Google Pay, Mastercard, Visa, PayPal, and ShopPay.
Please note: Please note we do not accept debit cards or prepaid credit cards (such as Visa gift cards).
Do you offer Buy Now Pay Later ?
We offer this option with After Pay for North American Orders.
Are there any surcharges?
We charge taxes depending on your location! These fees are calculated at checkout.
Do you offer Buy Now Pay Later?
We offer this option with After Pay for North American Orders.
Are there any surcharges?
We charge taxes depending on your destination! These fees are calculated at checkout.
Additional custom taxes & duties may apply. See our Custom Fees Policy.
Are there any surcharges?
We charge taxes depending on your destination! These fees are calculated at checkout.
Additional custom taxes & duties may apply. See our Additional Custom Fees section under Shipping & Handling Policy.