Policies

Standard Warranty Protection

At EVRY JEWELS, we stand behind the quality of our products and strive to provide our customers with a hassle-free shopping experience. As part of our commitment to customer satisfaction, we offer a 30-day warranty policy on all eligible items purchased directly from our website. This policy outlines the options available to customers in the event of product defects or issues within the warranty period.

What qualifies as a defect? An example of a defect would be a broken clasp or a missing stone.

How to Claim Your Warranty

Please contact us here and include the following:
1. Your order number(s)
2. A picture or video of the affected item(s)
3. A description of the issue encountered

Extended Warranty Protection

At EVRY JEWELS, we want you to love your beautiful pieces for a long time. That’s why as of July 2nd 2024, we offer an optional Extended Warranty Protection plan in addition to our standard 30-day warranty.

What It Does

By adding it to your cart, you can extend your warranty coverage to a total of one year from your purchase date. This means that if your items develop a defect after the first 30 days, we will issue you a store credit (in the form of an e-gift card) equivalent to the amount paid for the item. This store credit can be used towards the purchase of any item(s) available on our website.

Prices
For cart under $60 USD: pay only $1.99 USD
For cart between $60 and $100 USD: pay only $3.99 USD
For cart over $100 USD: pay only $4.99 USD
How to Add It

Simply select the “Extended Warranty Protection” option at checkout. It’s that easy!

Please Note:

The Extended Warranty Protection is only available at the time of purchase and cannot be added to existing orders.
This Extended Warranty Protection does not cover issues related to lost items.
This Extended Warranty Protection is applicable once per item purchased. Our warranty does not cover free items.
The Extended Warranty Protection policy only applies to items purchased directly from our website.
All Extended Warranty Protection claims are subject to approval by our customer service team.
We do not offer refunds for damaged items.

How to Claim Your Warranty

Please contact us here and include the following:
1. Your order number(s)
2. A picture or video of the affected item(s)
3. A description of the issue encountered

Refund Policy

At Evry Jewels, we strive to provide our customers with the best shopping experience possible. To ensure clarity and transparency, we have established the following refund and cancellation policy:

All Sales Final: Please carefully review your order before finalizing it, as all sales are final. This means our support team is unable to accommodate changes, returns/exchanges, or cancellations. We do not offer any price matching, and we also can’t apply new promotions to previous purchases.
Lost or Returned Packages: In the event that a package is lost in transit or returned to us for any reason, you can find detailed information by checking the following article: Shipping Handling Policy.
Damaged Items: If you receive an item that is damaged or defective, please refer to our Standard Warranty Policy to determine if you are eligible for a replacement or store credit. You can review our warranty policy by visiting the following link: Standard Warranty Policy
Price Adjustments: We do not offer price adjustments for orders placed prior to or after promotional sales or discounts. All prices are final at the time of purchase, and we are unable to process any requests for refunds, exchanges, or price modifications once an order has been completed. Any price updates (from Cart to Checkout) are also indicated at checkout by a pop-up message.

Once an order has been placed, you have a 30-minute window to change your shipping address. Consult our “Can I edit or cancel my order?” article for more information.

Please note that our store uses Shopify’s encrypted checkout, which always requires authorization to complete a purchase. If your payment details were saved through your iPhone or Shop Pay, the checkout may feel quicker, but it is still a secure, authorized transaction.

We understand the importance of providing our customers with high-quality products and exceptional service. If you have any questions or concerns regarding our refund and cancellation policy, please don’t hesitate to contact our customer service team for assistance.

Shipping & Handling Policy

All shipping options will be listed at checkout. If no shipping options are available at that time, it means we are unable to ship to your location at the moment.☹️

Please note, the shipping time frame indicated at checkout starts when your order has been shipped, and does not include standard processing time. Business days do not include Saturdays, Sundays, or Holidays.

It is the responsibility of the customer to track their package, once the carrier has scanned it. All of our shipments come with a tracking number. We use USPS, Canada Post, DHL and local carriers to ensure packages arrive quickly and safely.

PACKAGE PROTECTION

Effective May 9th, 2024, EVRY JEWELS is pleased to offer Package Protection coverage to provide peace of mind for our valued customers. You can learn more about it here.

PACKAGE LOST IN TRANSIT WITHOUT PROTECTION

If a package is confirmed as lost in transit* and has not been delivered to the recipient, we offer the following solutions:

All Items Available: If all items from your order are currently available, we will create a new order. This ensures that you receive the items you ordered, however, a $6 USD fee will apply to cover the reshipment fees.
Unavailable Items: If items are unavailable, you’ll receive a store credit for your entire order minus $6 USD to cover the original shipping fees incurred.

*A Package is considered Lost in Transit when it has been confirmed as lost by the carrier or when it has been over 15 days since the last tracking update.

PACKAGE RETURNED TO SENDER WITHOUT PROTECTION

If a package is returned to us due to reasons such as being unclaimed at customs, having an invalid address, unpaid customs fees, or being refused by the recipient, we offer the following options:

All Items Available: If the items from your order are available, we can resend the package to you, however a charge of $6 USD will apply to cover the cost of new shipping fees.
Unavailable Items: In this case, we will issue a store credit for the value of the items, however we will deduct a $6 USD fee to cover the original shipping fees incurred.

***IMPORTANT NOTES***

Customer are responsible for reaching out to us to file a claim. Please include your order number in the description and a valid email address associated to your order, and we will be happy to assist you.
To be eligible for assistance with a delivery issue (such as a package lost in transit or returned to sender), you must contact us within 60 days of the last tracking update. We cannot guarantee a resolution for claims submitted after this timeframe.
All requests are subject to approval by our customer service team.
This policy applies to packages that have been confirmed as lost in transit or returned to us for the specified reasons.
EVRY JEWELS is not responsible if the package is successfully marked as delivered but cannot be found.
You have a 30-minute window to edit your shipping address, all by yourself! After that, as per our Refund Policy, we won’t be able to process any changes. Simply use this link to access your order dashboard: EDIT ORDER DASHBOARD

ADDITIONAL CUSTOM FEES

The goods will be imported on behalf of the customer/buyer. The customer authorizes EVRY JEWELS to import the goods on his behalf. Further, the customer/buyer agrees EVRY JEWELS may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The customer will pay the taxes & duties in addition with the purchase price of the goods.

INTERNATIONAL FEES

Foreign transaction fees can apply to purchases made online from your home country, where the vendor is foreign and processes the transaction in its local currency. EVRY JEWELS is based in Canada.

This fee is charged by many credit card issuers, typically ranging from 1% to 3% of the transaction. This money is not withdrawn by EVRY JEWELS and does not go to our funds.

At EVRY JEWELS, your satisfaction is our priority, and we are committed to resolving any issues promptly and efficiently. If you have any questions or concerns please don’t hesitate to contact us.

Package Protection

EVRY JEWELS offers Package Protection for your peace of mind. You can choose this option at checkout for a small additional fee. To decline this option, simply uncheck the box next to Package Protection in your cart, before completing your order

Package Protection Coverage:

In the event of a lost-in-transit or damaged package, EVRY JEWELS will reship your order free of charge. If some items are unavailable, you will receive a refund for the items. If your entire order is unavailable, you will receive a refund for the items and the shipping fees. However, we still keep the Package Protection fee amount.

In addition, if a package is returned to us due to reasons such as being unclaimed at customs or having an invalid address, we will resend your order for free. If you prefer not to wait, you can choose a refund minus the fee paid for the Package Protection.

The fee for Package Protection is not refundable. Please file a claim online.

Without Package Protection Coverage

EVRY JEWELS is not responsible for lost or damaged packages during transit.

What Happens:

Lost* or Damaged Package: To request a reshipment, contact customer service. A $6 USD reshipment fee will apply. If items are unavailable, you’ll receive a store credit for your entire order minus $6 USD to cover the original shipping fees. You can reach out to us here.

Please note that Package Protection doesn’t cover situations where a package is marked as delivered but cannot be located.

*A Package is considered Lost in Transit when it has been confirmed as lost by the carrier or when it has been over 15 days since the last tracking update.

Warranty for orders placed before July 2nd 2024

Purchases made before July 2nd 2024 were covered by a one year warranty. This policy outlines the options available to customers in the event of product defects or issues within the warranty period.

Within 30 Days of Delivery:

If you discover a defect in your item within 30 days of delivery, we offer the following options:

If the item is in stock: We will promptly resend a replacement item to you at no additional cost.
If the item is out of stock: We will issue you a store credit (in the form of an e-gift card) equivalent to the amount paid for the item. This store credit can be used towards the purchase of any item available on our website!

Over 30 Days of Delivery:

For issues reported after the initial 30-day period, we will issue you a store credit (in the form of an e-gift card) equivalent to the amount paid for the item. This store credit can be used towards the purchase of any item available on our website.

Please Note:

This Warranty does not cover issues related to lost items.
This Warranty is applicable once per item purchased. Our warranty does not cover free items.
The Warranty policy only applies to items purchased directly from our website.
All Warranty claims are subject to approval by our customer service team.
We do not offer refunds for damaged items.

How to Claim Your Warranty:

Please contact us here and include the following:
1. Your order number(s)
2. A picture or video of the affected item(s)
3. A description of the issue encountered